Last Updated: March 30, 2025

1. Introduction

Welcome to Rocket Fuel Reviews ("we," "us," "our"), a business based in Manitoba, Canada. By accessing or using our services, including our website www.rocketfuelreviews.com, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our services.

2. Services Provided

Rocket Fuel Reviews provides automated review request services, professional review responses for positive reviews, and repurposing of reviews for marketing purposes. Our services are designed to assist businesses in enhancing their online reputation with minimal effort.

3. Subscription and Payment Terms

- Our services are offered on a monthly subscription basis.

- Payments are securely processed through Stripe. We do not store credit card details.

- You may cancel your subscription by contacting us at [email protected], with a 30-day notice required.

- We offer a 14-day free trial and a 30-day money-back guarantee for new clients.

- No refunds will be issued after the 30-day money-back period has expired.

4. User Responsibilities

By using our services, you agree to:

- Provide accurate and lawful customer information for review requests.

- Ensure that you have the necessary permissions to contact your customers for reviews.

- Acknowledge that you, as the business owner, are responsible for responding to negative reviews.

- Not use our services to manipulate or falsify reviews in any way.

5. Restrictions on Use

You may not use our services to:

- Submit or request fraudulent, misleading, or deceptive reviews.

- Engage in any illegal activities or violate applicable laws.

- Harass, threaten, or infringe upon the rights of any individual or entity.

- Attempt to reverse-engineer, copy, or resell our proprietary software or services.

6. Modifications to Service

- We reserve the right to modify, suspend, or discontinue any part of our services at any time, without prior notice.

- Any changes to our pricing, subscription model, or features will be communicated in advance to active subscribers.

7. Limitation of Liability

- Rocket Fuel Reviews is not liable for any financial loss, reputational damage, or legal consequences arising from the use of our services.

- We do not guarantee that using our services will result in increased reviews, higher rankings, or business growth.

- Users assume full responsibility for any consequences resulting from their use of our services.

8. Dispute Resolution

- Any disputes arising from these Terms will first be attempted to be resolved through negotiation.

- If no resolution is reached, disputes will be handled under the laws of Manitoba, Canada, through arbitration or mediation as deemed appropriate.

9. Data Privacy and Security

We are committed to protecting your data and handling your personal information in compliance with all applicable laws. Our full Privacy Policy explains how we collect, use, disclose, and secure your data.

You can view it here: www.rocketfuelreviews.com/privacy-policy

By using our services, you acknowledge and agree to the practices described in our Privacy Policy.

10. Intellectual Property

You agree that all materials, products, and services provided on this website are the property of Rocket Fuel Reviews, its affiliates, directors, officers, employees, agents, suppliers, or licensors, including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree not to reproduce or redistribute Rocket Fuel Reviews' intellectual property in any form, including electronic, digital, or new trademark registrations.

By uploading or publishing content through our services, you grant Rocket Fuel Reviews a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast that content. For issues regarding intellectual property claims, please contact us to seek resolution.

11. User Accounts

As a user of this website, you may be asked to register and provide personal information. You are responsible for ensuring the accuracy of this information and for maintaining the safety and confidentiality of your login credentials. You are also responsible for all activities that occur under your account.

If you suspect any security issues with your account, please inform us immediately so we can address the situation. We reserve the right to terminate accounts, edit or remove content, and cancel subscriptions at our sole discretion.

12. Applicable Law

By using this website, you agree that the laws of Manitoba, Canada (without regard to principles of conflict of laws), will govern these terms and any dispute that may arise between you and Rocket Fuel Reviews or its affiliates.

13. SMS Disclosure

Subject to user opt-in, Rocket Fuel Reviews may periodically send SMS notifications related to services, billing, or account updates. Message frequency may vary.

If you explicitly opt in to receive promotional messages, we may also send occasional marketing or promotional texts (e.g., special offers or new service announcements). Message frequency may vary. Promotional SMS opt-in is optional and not required to use our services.

You can opt out of any SMS communications at any time by replying "STOP." Text "HELP" for assistance. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

14. Disputes

Any dispute related in any way to your use of this website or services shall be resolved in the courts of Manitoba, Canada. You consent to the exclusive jurisdiction and venue of such courts.

15. Indemnification

You agree to indemnify and hold Rocket Fuel Reviews and its affiliates harmless from any legal claims or demands arising from your use or misuse of our services. We reserve the right to select our own legal counsel in such matters.

16. Limitation on Liability

Rocket Fuel Reviews is not liable for any damages that may occur to you as a result of your misuse of our website or services. We reserve the right to edit, modify, and change this agreement at any time. Notice of changes will be sent via email or posted on our website.

This agreement represents the entire understanding between Rocket Fuel Reviews and the user and supersedes all prior agreements related to the use of this website or our services.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, our services, or your account, you can reach us at:

Rocket Fuel Reviews
378 Southall Drive
Winnipeg, Manitoba
R2V 1V4
Phone: 204-202-6598
Email: [email protected]
Website: www.rocketfuelreviews.com